McAfee on Remko's Blog

Session freeze when starting Excel

Mon, 20 Feb 2012 15:42:25 +0000

Environment
Windows 2003 Enterprise (32 bit), Citrix XenApp 5, RES Workspace Manager 2011, McAfee VirusScan Enterprise 8.7.0i.

Problem
When a opening an Excel workbook from Sharepoint the whole session freezes.

I asked the user to open an Excel workbook from Sharepoint and I noticed the following popup:

So my first thought was that the user somehow clicked this message to the background and IE was waiting for a response.

McAfee Anti Virus Unlock User Interface Password

Fri, 09 Dec 2011 15:50:12 +0000

I needed to change a few settings on a McAfee VirusScan Enterprise 8.7.Oi client. However there was a password protection in place that locks the user interface and nobody around that could tell me the password. So what to do?

Right, we check out where this password is stored and how we can get rid of it!

I openend vsplugin.dll in Ida Pro and searched for related strings such as password, lock etc.